quote:
What I will give CFA is that there is amazing consistency from one store to the next, which is almost unheard of regardless of industry. That is a testament to their founder and his vision.

This is absolutely true.

quote:
I just happen to think that the overall quality of the food is no better than average

I can tell you first hand, this isn't true. My first ever job was at a Burger King. My second? Chick-fil-A. There is a HUGE difference in food quality. I don't know of another chain that literally gets in raw chicken by the ton and has a person dedicated to nothing but HAND BREADING said chicken. All. Day. They also have dedicated fryers for the chicken so you don't end up with fry, fish, onion ring, mushroom (Zaxby's) flavor mixed into everything. That's part of your consistency thing. And because of this, my wife can eat their fries, which also have their own fryers. She has celiac disease and you have no idea how unique that setup is in the fast food world. The only other place whose fries aren't cross-contaminated is Five Guys.

quote:
the menu is lacking in general.

I disagree. There is plenty to pick from assuming you've gone in wanting chicken. When restaurants start trying to expand their menu is when things go down hill. Zaxby's was FAR better and more consistent when all they did was fingers. Think Guthrie's. And now Raising Canes. Find what you do best and do it better than anyone else. Someone wants a burger or salad....well, there are plenty of options out there for them. And frankly, CFA has managed to produce some of the best fast food salads available, too.