re: HVAC Help Needed

I can maybe give you how we would do it from the plumbing angle. If a part is under warranty or if the homeowner's insurance is paying, the homeowner still has to pay us for it then get reimbursed. If we work on a water heater that is 9 years old that we've had to work on multiple times, we recommend replacing it. There are so many little things on these units that can be wrong that you can some times end up paying as much in labor to find out what's wrong with the damn thing as you would just replacing it.

Not sure if that helps or not, but that's what we do.