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eBay return advice/question

Posted on 2/10/24 at 1:30 pm
Posted by rumination
Member since Jan 2020
726 posts
Posted on 2/10/24 at 1:30 pm
I purchased some headphones in used like new condition to save money, but when I received them they had a very noticeable fragrance smell all over them. I don't believe it's possible to get this smell out. Some people might actually like the smell, but I'm not a fan of scents like this.

Since these are headphones I was actually going to replace the removable ear pads with brand new aftermarket ones anyways, but that still won't get rid of the smell that is baked into the entire headset.

The listing said no refunds, but eBay usually allows returns regardless.

I feel bad to ask for a return, because maybe I should have asked if the item had any smells if smells were going to be an issue. Even if it's a "good" smell it still bothers me enough to not want them any longer. It's almost as if they sprayed it with some kind of product before sending to me, but I have no idea.

Should I just start the process to return them or should I eat it? I try to be a considerate person. I am interested to know how others would handle this.
Posted by mtcheral
BR
Member since Oct 2008
1948 posts
Posted on 2/10/24 at 1:34 pm to
You’re overthinking this. Just start the returns process.
Posted by ruffleforeskin
Member since Dec 2021
574 posts
Posted on 2/10/24 at 1:42 pm to
Open up a return. Click on "item not as described". Items "like new" don't have a smell.
Posted by jake wade
North LA
Member since Oct 2007
1703 posts
Posted on 2/10/24 at 1:48 pm to
I always thought “no refund” meant no refund. Buy at your own risk.
eBay will accept returns on an item listed as no refund?
Posted by Sao
East Texas Piney Woods
Member since Jun 2009
65972 posts
Posted on 2/10/24 at 1:58 pm to
quote:

but when I received them they had a very noticeable fragrance smell all over them. I don't believe it's possible to get this smell out.

Posted by Roux22
Member since Jan 2023
329 posts
Posted on 2/10/24 at 2:05 pm to
I process upward of 1,000 sales on eBay a year.
You simply request a return. The seller can grant it within a time frame or give you a deal that you mutually agree on. If the seller does not make it right then eBay will proceed with the return after 5 days.
This post was edited on 2/10/24 at 2:06 pm
Posted by DoctorWorm
Member since Jul 2021
851 posts
Posted on 2/10/24 at 2:26 pm to
I sell on eBay. Try to engage the seller through messages. A lot of sellers will work something out to avoid the negative feedback hit.

If it doesn't work out you can always use the old listing to "sell one like this" or "sell similar" item and sell it yourself with honest description. Use calculated shipping based on buyer location. USPS Ground Advantage or Priority. Good luck
Posted by armsdealer
Member since Feb 2016
11533 posts
Posted on 2/10/24 at 2:48 pm to
Return them not as described. Ebay will give you your money back and if the seller doesn't agree to the return Ebay might tell you to keep the item.

Posted by Clark W Griswold
THE USA
Member since Sep 2012
10512 posts
Posted on 2/10/24 at 3:49 pm to
eBay has a guarantee. You don’t like get a refund.
Posted by lsuconnman
Baton rouge
Member since Feb 2007
2700 posts
Posted on 2/10/24 at 4:31 pm to
(no message)
This post was edited on 3/3/24 at 10:00 am
Posted by olgoi khorkhoi
priapism survivor
Member since May 2011
14897 posts
Posted on 2/10/24 at 4:56 pm to
Wipe them down with 90% iso alcohol. No smell can withstand that.
Posted by Obtuse1
Westside Bodymore Yo
Member since Sep 2016
25857 posts
Posted on 2/10/24 at 5:39 pm to
quote:

used like new condition


quote:

very noticeable fragrance smell all over them


quote:

It's almost as if they sprayed it with some kind of product before sending to me


They were likely used for listening to reggae and were imbued with the odor that reggae music is often associated with and the seller used something to mask it. I am being serious about the reason even if I am off on the particular scent.

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